Refund Policy

Here's our simple exchange and return policy:

Timeframe: Exchanges are accepted within 5 days of delivery for all orders.

Conditions for Exchange:

  • The product should be in its original condition, unwashed, and with all tags attached.
  • Packaging should be intact.
  • Garments must be unworn and unwashed to qualify for an exchange.

Exchange Policy

We offer exchanges for clothing items within 5 days of delivery. Exchanges are available only for the same product in a different size. To initiate an exchange, please contact [email protected]. We will arrange a reverse pickup for most pin codes. All items must be returned in their original condition, unworn, unwashed, and with intact packaging.

Return Policy
We do not provide returns at this time.

Damaged or Defective Items

Claims for damaged or defective items must be submitted within 5 days of delivery. Please provide an unboxing video and images of the defective product along with the original packaging. Claims submitted after 5 days will not be eligible for free replacement.

Customer Responsibility:

  • If the exchange request is not placed within 5 days from the date of delivery - the order cannot be exchanged.
  • If a customer initiates an exchange for one product, only that product must be handed over to the pickup executive. If multiple products are given, Bluemascot Consulting will not be held responsible for them. We are liable only for the product(s) officially initiated for exchange through our system.
  • If the pickup pincode is unavailable, customers can ship the product to:
    42A, Ambrose Nagar, Somanur Road, Karumathampatti, Coimbatore, Tamil Nadu - 641659

Non-Exchangeable Items:

  • Items bought during Sale Events or Flash Sales are not eligible for exchange.

Exchange Denial Conditions:

  • Used, soiled, or damaged items (e.g., sweat stains, perfume smells, makeup transfers, etc.) are not eligible for exchange.
  • Exchanges may also be denied if the customer uses abusive language or emojis while communicating with the Customer Service team.

 We strive for a smooth shopping experience and appreciate your understanding!